Shipping Policy

At 123Toys, we are committed to providing fast and reliable shipping for all orders. Below, you’ll find our detailed shipping policy to help you understand how we handle your orders and deliveries.

1. Free Same-Day Shipping

We offer free same-day shipping on all orders, with the following conditions:

• Order Processing Time: Same-day shipping is available for orders where payment is confirmed before 12 noon (local time) on business days (Monday through Friday, excluding holidays). If payment is confirmed after 12 noon, the order will be processed and shipped the following business day.

• Payment Method Impact: The time it takes for an order to be confirmed varies depending on the payment method used at checkout. Payments made with bank cards, such as credit or debit cards, typically confirm more quickly. Other methods, such as bank transfers or delayed payment systems, may take longer, potentially delaying the processing and shipping of your order.

• Same-Day Shipping vs. Same-Day Delivery: Please note that same-day shipping means your order is shipped on the same day the payment is confirmed, but it does not guarantee same-day delivery. Delivery time depends on the shipping method selected and the carrier’s delivery schedule.

• Business Days: Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Rates and Delivery Estimates

We offer the following shipping options for our customers:

• Free Standard Shipping: Available on all orders with a minimum purchase of $45. Standard shipping typically takes 2-5 business days from the date of shipment.

• Free Expedited Shipping: Available on all orders over $350. Expedited shipping generally delivers within 1-3 business days from the date of shipment.

For orders below these thresholds, shipping rates and delivery options will be provided during checkout.

Note that while we strive for timely deliveries, unforeseen events such as weather conditions or carrier delays may impact these estimates.

3. Order Tracking

Once your order has been shipped, you will receive an email confirmation containing a tracking number. This will allow you to monitor the real-time status of your order. If you have not received your tracking number or have difficulty tracking your order, feel free to contact us at [email protected] for assistance.

4. Delivery Issues

We strive to ensure your order reaches you safely and promptly. However, delivery delays may occur due to external factors such as weather conditions, postal disruptions, or other circumstances beyond our control. In the event of such issues:

• Lost or Stolen Packages: If tracking shows your package has been delivered but you have not received it, please contact the shipping carrier directly. If the issue persists, you may also contact us at [email protected] for further assistance.

• Undeliverable Packages: If a package is returned to us due to incorrect or incomplete delivery information, we will reach out to confirm the correct shipping address and arrange for re-shipment. Additional shipping charges may apply for re-delivery.

5. International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time, but we hope to expand our shipping options in the near future.

6. Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If you are unsure whether we can ship to your location, please contact us at [email protected] before placing your order.

7. Order Modifications and Cancellations

Once your order has been placed and payment confirmed, it is processed immediately. Therefore, we are unable to guarantee any changes or cancellations once the order has been processed. If you need to modify or cancel an order, please contact us immediately at [email protected], and we will do our best to assist if your order has not yet shipped.

8. Returns, Refunds, and Exchanges

Please note that we do not offer refunds, returns, or exchanges. However, if you receive a defective or damaged item, please contact us within 48 hours of receipt at [email protected], and we will assist in resolving the issue.

9. Contact Us

If you have any questions or concerns regarding your order or shipping, our customer service team is here to help. You can reach us at [email protected], and we aim to respond within 1-2 business days.