Return & Refund Policy
At 123Toys, we truly value your trust in us and strive to provide affordable toy products for every customer. To maintain the best experience possible, we’ve designed our policy to ensure clarity and fairness while keeping your satisfaction at the forefront.
All Sales Are Final
Damaged or Defective Items
If your order arrives damaged or defective, we’re here to help. Simply notify us within 48 hours of delivery by emailing us at [email protected] or through our Contact Page. Please include photos of the damage or defect along with your order number. Once we’ve reviewed your request, we’ll either provide a replacement or store credit at our discretion. Our goal is to ensure you’re satisfied with your purchase.
Return Authorization
In the rare case that a return is authorized due to damage or defect, we’ll provide easy-to-follow instructions to return the item. Unauthorized returns, unfortunately, cannot be processed. We kindly ask for your understanding, as this helps us maintain efficiency and continue providing the best service possible.
Thank you for choosing 123Toys. Your satisfaction matters to us, and we’re committed to ensuring every interaction is as smooth and pleasant as possible. If you have any questions or need further assistance, don’t hesitate to reach out.
