At 123Toys, we are dedicated to providing our customers with products at the best possible prices. To demonstrate this commitment, we proudly offer our Best Price Guarantee to ensure you’re always getting the best deal. Below are the full details of our guarantee:

1. 90-Day Price Guarantee

If you purchase a product from us and we lower the price of that same product within 90 days of your purchase, we will credit back the price difference in the form of store credit.

• To claim your store credit, simply contact us within 14 days of the price change with your order details.
• The store credit will be applied to your 123Toys account and can be used toward future purchases.
• Store credit issued cannot be redeemed for cash or used for shipping fees or tax.

2. Price Match Guarantee

We offer a price match guarantee for identical products that you find at a lower price from online retailers.

• • Eligibility: The product must be identical in model, color, and specifications.
  • Verification: Provide a direct link to the competitor’s product page. We will verify that the product is in stock, available for immediate purchase, and offered at a lower price.
  • Exclusions:
    • Price matching applies only to online stores and excludes physical retail locations.
    • We do not price match auction sites, membership-based pricing, or wholesale clubs.
    • Stores that cannot guarantee delivery within 5 days of purchase are also excluded.
  • Limitations: We do not price match on clearance items, bundles, limited-time flash sales, coupons, refurbished products, or prices reflecting typographical errors.

3. Non-Eligibility for Best Price Guarantee

The Best Price Guarantee does not apply under the following conditions:

• Special Promotions: Offers that are part of exclusive promotions, such as “buy one, get one free” deals or bundled product packages, are excluded.
• Pricing Errors: Price differences resulting from typographical errors or fraudulent promotions by competitors are not eligible.
• Final Sales: Final sale, liquidation, or going-out-of-business sales are excluded from price matching.

4. How to Request a Price Match or Price Adjustment

To request a price match or a price adjustment under our 90-Day Price Guarantee:

1. Email us at [email protected] with the following information:
   • Your order number (for price adjustments).
   • A direct link to the competitor’s product page (for price matching).
2. Allow 2-3 business days for our team to verify and approve the request.
3. Once approved, you will receive an email confirmation and your store credit will be applied to your account.

5. Terms and Conditions

• The Best Price Guarantee is limited to one price adjustment per product.
• Price matches and adjustments must be requested prior to placing an order or within the 90-day window for eligible purchases.

At 123Toys, we are committed to offering “Big Fun, Small Prices” while ensuring you get the best value for your money. For any inquiries about this policy, please contact our support team at [email protected].

Effective date: September 20, 2024