Frequently Asked Questions

123Toys is your premier online destination for an extensive variety of toys, sensory and fidget toys. Our mission is to provide engaging products that inspire creativity and promote active play, all at competitive prices. We are committed to enriching the play experiences of children while supporting the growth of small business.

At 123Toys, we take pride in our diverse product selection, which includes:

Fidget and Sensory Toys: Provide sensory stimulation, stress relief, and support for children who benefit from tactile engagement, helping to improve focus and relaxation.

Outdoor Toys: Encourage physical activity and outdoor playtime.

Coming soon:

  • Educational Toys: Promote learning, critical thinking, and cognitive development through fun, hands-on experiences.
  • STEM Toys: Focus on Science, Technology, Engineering, and Mathematics, helping to develop problem-solving skills and encourage curiosity in these fields.
  • Games and Puzzles: Encourage teamwork, strategic thinking, and problem-solving.

We regularly update our selection to include the latest trends and classic favorites, ensuring there’s something for every child at 123Toys.

We prioritize customer satisfaction; however, due to the nature of our products, we do not accept refunds, returns, or exchanges. We encourage customers to review their selections carefully before completing their purchase. If you have any questions or concerns regarding a product, please reach out to us prior to purchasing.

Our Store Credit Back program is designed to express our gratitude to our loyal customers. With each purchase, you will earn 3% of your total order amount as store credit. This credit can be utilized on future purchases, although it is limited to covering 50% of your total order amount. Please note that orders made using store credit will not be eligible for free shipping. For detailed information on how to redeem your store credit, please visit our Credit Back Policy page. 

To provide a seamless shopping experience, we accept a range of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. You can select your preferred payment option during the checkout process. Your security is our priority, and all transactions are processed through a secure gateway.

Shipping times may vary depending on your location and the shipping method selected at checkout. In most cases, orders are processed within 1-3 business days. However, if payment is confirmed before 12 noon (local time) on a business day, your order could be processed and shipped out the same day. Once your order is shipped, delivery typically takes 2-5 business days. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its status.

Check our Shipping Info page for details. 

Once an order is confirmed, we are unable to accommodate changes. We advise all customers to review their order details thoroughly before completing the purchase. If you have any concerns about your order, please contact us as soon as possible.

Currently, we are focused on serving our customers within the United States and do not offer international shipping at this time. However, we are continually evaluating our shipping options and hope to expand our services in the future.

In the rare event that your order arrives damaged or contains a defective item, please contact our customer service team within 48 hours of receipt. We will work diligently to address your concerns and ensure a satisfactory resolution.

Once your order has been processed and shipped, you will receive an email containing your tracking number. This number can be used on our website or the carrier’s website to track the status of your shipment. We encourage you to reach out if you have any questions about the tracking process.

There is no minimum order requirement at 123Toys, allowing you to shop freely according to your needs and preferences. We welcome orders of any size and aim to provide a convenient shopping experience for all customers.

Certainly! We invite you to subscribe to our newsletter for the latest news on new arrivals, exclusive promotions, and special offers. Simply enter your email address on our website to join our mailing list. Your privacy is important to us; rest assured, we will never share your information with third parties.

If you have any questions, concerns, or require assistance, our customer service team is here to help. You can reach us via email at [email protected] or through our contact form on the website. We aim to respond to all inquiries within 1-2 business days.

Currently, 123Toys operates exclusively online. This allows us to offer a wider selection of products and provide you with competitive pricing. We appreciate your support of our online store!

At 123Toys, our goal is to provide a diverse selection of toys that are both affordable and enjoyable. While we cannot guarantee premium or top-tier quality, we carefully source our products from a variety of suppliers to offer an acceptable and budget-friendly range of toys. We strive to ensure that our selections provide value for their price. Customer feedback plays a crucial role in helping us improve our offerings, and we continuously assess our inventory to maintain a balanced mix of variety, affordability, and quality.

We currently do not offer gift-wrapping services.

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